Mountain Peak serves properties throughout the Catskills. Availability in final pricing may vary depending on the property’s location, travel distance, and the type of support requested.

No. Individual services can be scheduled as needed. For ongoing support, we can create a custom monthly package. Your proposal specifies the services, number of included property visits, and pricing for additional visits. Rental management, property checks, and cleaning are separately itemized .

Mountain Peak focuses on property oversight and coordination rather than licensed trade work. We can identify visible concerns, coordinate your trusted vendors, or help locate an appropriate local professional and arrange scheduling and property access.

No. Our service or coordination fee covers our time. Vendor invoices, repair costs, parts, supplies and purchases are billed separately. Owner approval will be obtained when required before additional expenses are arranged.

Yes, depending on availability and the property’s location. Following heavy snow, high winds, freezing temperatures, or a power outage, we can check visible conditions, provide photos and an update, and coordinate appropriate local help when needed. Urgent and same-day visits start at $150, with final pricing based on travel distance, time required, and the nature of the request. Snow removal, tree work, repairs, and other vendor services are billed separately. For immediate threats to health, safety, or the property, emergency services or the appropriate utility provider should be contacted first.

Every property has its own systems, amenities, and quirks. Guests may need assistance with smart locks, thermostats, wi-fi, grills, fire pits, hot tubs, appliances, or other property-specific features. Depending on your service arrangement, we can respond with approved instructions, assess the situation, coordinate appropriate local help, and keep you informed.

During the initial property assessment, we document access information, essential systems, important contacts, owner priorities, and property-specific instructions. This allows us to respond more efficiently when a guest has a question or something needs attention.

We review the concern, determine whether it can be resolved through instructions or requires an on-site visit, and coordinate with the appropriate vendor when necessary. Owners are kept informed, and approval is obtained when required before additional services or expenses are arranged.

Yes! Based on visible observations, guest feedback, and recurring questions, we may recommend clear instructions, improved signage, supply adjustments, maintenance or other practical changes that can make the property easier for guests to use. Recommendations do not guarantee specific reviews, bookings, occupancy, or revenue.

Yes. We can work with many commonly used short-term rental platforms and property management systems. During your consultation will review your current setup and confirm the best workflow for your property.